Guidelines for canon printer offline issue

Solutions to canon printer offline error:

• Restart the printer unit and connected system:

The power cycle is the first and basic step the user can perform when they are getting any kind of issue with the printer. Most of the times printer can stop working due to overheating and continuous printing jobs. So the user can turn off their printer and turn it on again after a few minutes. Users can simply restart the system and printer unit.

• Check the internet connection:

Poor connection is one of the major reasons behind the canon printer offline issue. Users should check their internet connection to resolve the canon printer offline error. Network Canon printer users can reconnect their printer with the Wi-Fi network. 

Users can restart their router or contact their internet service provider to fix the no internet or slow internet problem.

• Check USB connection:

The users who connect printer and system with the help of USB cable should check if they are properly connected or not. Users can try to connect the system and printer unit with the help of another USB cable. If it works then user need to replace their USB cable with a new one.

• Set printer online manually:

Users can manually set their canon printer online by executing given steps one by one.

1. Click on the start icon then go to devices and printers' options.
2. Here user can see the printer icon. Just right click on the icon and go with option like see what’s printing.
3. Now go to printer from the menu bar here users can see options like use printer offline with the checkmark.
4. Click on the use printer offline. It will set your canon printer unit online.

• Set your canon printer as the default printer:

The users who need to work with multiple printers and getting the canon printer offline should check whether their Canon printer is their default printer or not. If not then the user can set their printer as default printer by referring steps below.

1. Launch the control panel and then go to the printer and faxes category.
2.  Here users can see the list of printers that are connected to the system. Right-click on canon printer icon for which users is getting printer offline error and click on set as default from the context menu.
3. Restart the system and printer and test printer for error.

• Restart the printer spooler services:

Spooler service controls the printer job queue from the system. Restating printer spooler services can fix canon printer offline error. Here are the steps to reset printer spooler services.

1. Press Windows key + R from the keyboard to open the run windows.
2. Type ‘services.msc’ in the text of run dialog box and press the enter button.
3. It will open the window consisting list of services. Users can search for printer spooler.
4. Right-click on the printer spooler from the list and go with properties option from the context menu.
5. Click on the General tab on the printer spooler properties window.
6. Under the services section, the user can see the set of 4 buttons like start, stop, pause and resume.
7. Click on the stop button to stop the printer spooler services.
8. Hit ok button to save the settings.
9. After stopping the printer spooler services go to path C:\Windows\System32\spool\PRINTERS.
10.  In the printers, folder select all files and delete it.
11.  Again open the printer spooler properties windows and go to the general tab.
12.   Click on the start button under the services section and click on the ok button to save settings.
13.  Restart the system and printer. Test the printer for canon printer offline error.

• Disable SNMP:

Several users resolve the canon printer offline error by unmarking the option like ‘SNMP status enabled’. Here are the steps by using which user can update the SNMP status from the computer system.

1. Go to start->devices and printers from your system.
2. Right-click on your printer icon and go to properties.
3. Click on port-> configure port option on the properties window.
4. On the bottom side, the screen user can see the option like the SNMP status enable option with the checkbox.
5. Clear the checkbox and click on the ok button to save settings.
6. Test the Canon printer offline error.

Update canon printer device drivers:

Canon suggests users to update their device drivers regularly for the error-free printing experience. Here are the steps which assist users while updating their canon printer device drivers.

1. Download the canon printer drivers by referring to the steps provided in setting up the Canon IJ printer section.
2. After downloading the latest drivers for your Canon printer unit go to start-> devices and printer on the system.
3. Right-click on the canon printer icon and go to properties from the context menu.
4. Go to the advance tab from the printer properties window. And click on the new driver option.
5. Click on buttons named as next-> Have disk-> Browser respectively.
6. After clicking on the browse button user can navigate to downloaded drivers file and follow on-screen instructions to install canon printer drivers update on the system.

Apart from the above user can also check or paper jam, clogged or damaged printer head and the ink cartridges to resolve the canon printer offline error.